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Help & FAQ

Have a question about your order? We're here to help!

Reach out to us in one of these ways, or see the FAQ below for more general ordering and store information.

About

Storka 101.

Storka partners with some of the biggest liquor, wine, and beer stores to provide an extensive selection of products. Once you're ready, select the items to checkout and Storka dispatches the order to your local liquor store for delivery. On-demand orders usually arrive to your doorstep within 60 minutes.

The prices you see online are the same prices you’d pay in store.

Yes! We partner with local retailers (who all have liquor licenses) and who process your payment and order directly.

Orders

Questions about placing an order with us.

During checkout (final confirmation page), you have the option to add a tip. 100% of tips go to the rockstar delivery people that make delivery possible.

Please contact us immediately. We’ll do our best to accommodate last minute changes as long as your order isn’t out for delivery.

Click on "TRACK ORDER" in your order confirmation email after you’ve completed checkout. You can also view your order status from your account orders. We may also send out periodic text messages to your phone with updates on your order.
On the rare occasion your order cannot be processed, we will contact you directly.

Please contact us ASAP, and we’ll do our best to resolve the issue. Opened or consumed items cannot be returned or exchanged. We recommend verifying product contents before signing off on an order invoice.

Please contact us immediately and we will see what we can do. However please note that as soon as an order has been shipped we cannot cancel it. Orders that are still Awaiting Confirmation on your order page may have already been dispatched for delivery, but not yet updated to reflect the change.

Yes. Please contact us to schedule an order for the future.

While we don’t support gifting orders directly on our website, you can call us to create an order as a gift on your behalf. Please have your gift recipient’s address and availability ready for when you call us.

Delivery drivers and our employees have the final call on fulfilling an order. Service may be refused if an ID is invalid, expired or if the cardholder on file is not present to provide the credit card used for purchase. Additionally, service may be refused to anyone who is intoxicated.
If an order is withheld, you’ll receive a refund for your purchase, but you may be charged a restocking fee.

Local Delivery

Looking for our delivery map? You can find that here.

We offer 60-minute delivery in lower Manhattan and Long Island City with scheduled delivery available in all of New York City. See our coverage map for details.

We offer free delivery for order subtotals of $50 or greater. Otherwise, a $5.00 delivery fee is typical, but can vary depending on delivery location. Your delivery fee will be shown at checkout before placing your order.

Enter any special instructions on the final checkout page under Special Instructions. If you’d like to update your instructions after placing an order, please contact us asap and we'll do our best to accomodate any requests.

In the event that the driver is unable to contact you to complete the order, your order will be returned, but you may be charged up to $20.00 for restocking fees.

Yes. While we can only guarantee delivery to the recipient on the order invoice, you may specify special delivery instructions on your order. The recipient must be 21 years of age and have a valid government issued identification. Additionally, the recipient must be willing to sign your order on your behalf.

Returns

Thinking of making a return?

All sales are final, and we don’t accept or process returns or exchanges. If there was an error with you order, (missing or damaged item) please contact us for further assistance.

Account

Online account questions.

Click here to get started. If need help or have any issues creating an account, please reach out to us on one of the ways above.

Go to our reset your password page and enter your email. We will then send an email with a link to reset your password.
If you still need help, contact us on one of the ways above and we’ll do our best to get it sorted out.

From the account page, click on Billing.

General

Yes. We check IDs for every order. Make sure to have a valid driver’s license, state ID, or your passport ready when your delivery arrives.

Our Customer Experience Team is here to help! Please contact us directly and we will do our best to see if your vintage or item is available to be sourced from our wholesaler. Limited items or long distance deliveries may incur additional fees.

Partnerships

Let’s work together! We’re actively expanding and always looking for new retailers to join our network. Please fill out the form on the store partnerships application to start the process.

Please contact Greg (greg@storka.com) who is our dedicated brand ambassador.

For all media inquiries, please contact press@storka.com.

We love to hear from you. Submit feedback by emailing us at help@storka.com.